Frequently Asked Questions

JEWELRY

Our jewelry is made of a variety of high quality materials such as copper, brass, stainless-steel, 14K gold, 16K gold, 18K gold, and natural genuine crystals. Exact materials associated with each style are listed on their product detail page.

To keep your jewelry at their best, give them occasional breaks and store them neatly in it's Distorted Angels velvet pouch when not in use.

Avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. Jewelry that are not solid gold should never be worn in the shower, the pool or the ocean.

Our exclusive Distorted Angels velvet pouch is included with each jewelry piece excluding sale tagged items.

CANDLES

Our candles are hand-poured in Orlando, Florida and are made from soybeans and are 100% biodegradable. They are sustainable, renewable, and environmentally friendly. Our wicks are lead-free wicks. We infuse our candles with certified organic herbs.

All materials are cleansed with Florida Water.

Our soy wax used in our Distorted Candles contain NO paraffin NO GMO material,NO unnatural additives and are Kosher certified.

Yes, Distorted Candles are 100% vegan and cruelty free.

Our soy wax used in our Distorted Candles contain NO paraffin NO GMO material,NO unnatural additives and are Kosher certified.

Distorted Candles may experience some discoloration due to our candles having no preservatives. This will not affect the burn.

Our candles are 100% handmade, so each of them may be slightly different in appearance and color.

Each Distorted Candle has it's own corresponding magical properties. These candles can be used to simply lighten up your aura, spell work, or meditation.

You can leave the crystals, herbs, and florals in the Distorted Candle to charge with spell work or intent, or you can remove it immediately to use as an amulet or talisman.

No, Distorted Candles are sold exclusively at Distorted Angels. Distorted Candles are exclusively sold on this website www.distortedangels.com, our Etsy shop.

Shipping & Handling

USPS First Class domestic (USA) delivery takes 3-7 business days.

USPS Priority Mail domestic (USA) delivery takes 2-3 business days.

USPS First Class International takes 7-21 business days.

USPS Priority Mail International takes 6-10 business days.

Shipping rates may become unavailable due to carrier.

Delays in shipping may occur due to holidays.Shipping information and tracking is available via email as soon as your order ships.

Processing Time:

For custom items, please allow up to 2-4 weeks for production as it specially handmade just for you! 

For non-custom items, please allow up to 3 business days (excluding weekends and holidays) for processing time as all items are made specially to order. Delays may occur due to sales events or holidays.

Returned or unsuccessfully delivered packages due to an inaccurate mailing address are not eligible for refunds. All claims must be made through USPS carrier. If your item is marked as “delivered” but you have not received it or stuck in transit, please file a claim with USPS here.

We ship domestically (U.S.) and internationally via USPS and DHL.

Returns and exchanges

We gladly accept unused, unworn, or defective jewerly returns or exchanges within 7 days of the delivery of your pieces. Items must be returned in the original packaging.

All candle sales are final. We do not offer refunds or exchanges.

All sale items are final.

International orders are not eligible for refund or exchange.

For any questions or concerns regarding damages, please contact our customer care via the Online Request Form with a detailed description and we will be more than happy to assist you.

Please email any photos to info@distortedangels.com

Please note, Distorted Angels x Distorted Candles is not responsible for tampered, lost, or stolen packages during shipping or upon arrival.