SHIPPING & HANDLING
Shipping & Handling:
USPS First Class domestic (USA) delivery takes 3-7 business days.
USPS Priority Mail domestic (USA) delivery takes 2-3 business days.
USPS First Class International takes 7-21 business days.
USPS Priority Mail International takes 6-10 business days.
For custom items, please allow up to 2-4 weeks for production as it specially handmade just for you!
For non-custom items, please allow up to 3 business days (excluding weekends and holidays) for processing time as all items are made specially to order.
Delays may occur due to sales events or holidays.
Note:
- Buyers are responsible for local duties, taxes and advancement fees at delivery in International countries where applicable.
- Distorted Angels x Distorted Candles is not responsible for tampered, lost, incorrect address, or stolen packages during shipping or upon arrival. All claims must be made through USPS carrier. If your item is marked as “delivered” but you have not received it or stuck in transit, please file a claim with USPS here.
- For any questions or concerns regarding shipping, please contact our customer care via the Online Request Form and we will be more than happy to assist!
CANDLE CARE
Love and enjoy every magical moment with your Distorted Candle. Please follow these safety precautions.
1. Burn within sight and never leave candle unattended.
2. Keep away from children, pets and flammable material.
3. Never extinguish a candle using water, this can cause excess steam and heat and may cause glass to explode. Use a candle snuffer to properly distinguish the flame.
4. Ensure your wick is upright and trimmed to 7mm during each use.
5. Never move a burning candle and ensure wax is solid before handling jar.
6. Do not burn candle all the way down, Extinguish the flame when 2 inchs of candle wax remains in the jar.
7. Do not use candle if the jar is cracked, chipped or broken.