USPS First Class domestic (USA) delivery takes 3-7 business days.
USPS Priority Mail domestic (USA) delivery takes 2-3 business days.
USPS First Class International takes 7-21 business days.
USPS Priority Mail International takes 6-10 business days.
Shipping rates may become unavailable due to carrier.
Delays in shipping may occur due to holidays.
Shipping information and tracking is available via email as soon as your order ships.
For custom items, please allow up to 2-4 weeks for production as it specially handmade just for you!
For non-custom items, please allow up to 3 business days (excluding weekends and holidays) for processing time as all items are made specially to order.
Delays may occur due to sales events or holidays.
Buyers are responsible for local duties, taxes and advancement fees at delivery in International countries where applicable.
Distorted Angels x Distorted Candles is not responsible for tampered, lost, incorrect address, or stolen packages during shipping or upon arrival. All claims must be made through USPS carrier. If your item is marked as “delivered” but you have not received it or stuck in transit, please file a claim with USPS here.
Customers are responsible for providing a correct address. If the address is incorrect and a void or resend occurs, they will be fully responsible for any shipping fees.
For any questions or concerns regarding shipping, please contact our customer care via the Online Request Form and we will be more than happy to assist!
Any orders placed during a sale, with a discount or with a marked down price are final sale.
If above does not apply to your order, we accept unused, unworn, or defective jewelry returns or exchanges within 7 days of the delivered date.
Items must be returned in the original packaging.
To avoid any energy transfers, All individual crystals and candle sales are final. We do not offer refunds or exchanges.
No returns or exchanges on gift boxes or gift cards.
Customers are responsible for return shipping label cost.
Returned or unsuccessfully delivered packages due to an inaccurate mailing address are not eligible for refunds. All claims must be made through USPS carrier. If your item is marked as “delivered” but you have not received it or stuck in transit, please file a claim with USPS here.
International orders are not eligible for refund or exchange.
By purchasing from Distorted Angels x Distorted Candles, you accept and agree these terms and service.
If there are any issues with your order, please contact our customer care via the Online Request Form and we will be happy to assist you.
Love and enjoy every magical moment with your Distorted Candle. Please follow these safety precautions.
1. Burn within sight and never leave candle unattended.
2. Keep away from children, pets and flammable material.
3. Never extinguish a candle using water, this can cause excess steam and heat and may cause glass to explode. Use a candle snuffer to properly distinguish the flame.
4. Ensure your wick is upright and trimmed to 7mm during each use.
5. Never move a burning candle and ensure wax is solid before handling jar.
6. Do not burn candle all the way down, Extinguish the flame when 2 inchs of candle wax remains in the jar.
7. Do not use candle if the jar is cracked, chipped or broken.